FAQ

Shipping Information

How will my parcel be sent?

Orders will be sent via courier. We are unable to deliver to PO Boxes or Parcel Lockers unless you are very remote and our courier cannot provide a street delivery service.

International orders will be sent via Australia Post. You can choose Untracked, Tracked or Express Mail. Untracked can take an extended time to be delivered (sometimes up to 3 weeks) so we always recommend Tracked mail.

Can I order express?

Yes, express service is available for a fee for Australian orders. We have a very fast and reliable service, you will usually receive your order within 1-2 days. If you live in a very remote area please contact us before ordering express as it may need to go via Australia Post instead of our usual courier service.

Do you ship internationally?

YES!! We send to New Zealand, United States and Canada.

International parcels will be shipped via Australia Post Airmail. You may choose extra Tracking & Insurance for added security.

Does my order have tracking & insurance?

  • Domestic – all parcels have tracking & insurance
  • International Tracking – please choose Pack n Track (no insurance)
  • International Insurance – please choose Registered Mail (no tracking)

PLEASE NOTE: for Australian orders – if nobody is home at the time of delivery, the parcel will be left at the door of the address if it is safe to do so, otherwise there will be a card left with collection details.

When will my order be sent?

In stock orders are usually sent within 1-3 days, if you require a package urgently be sure to choose Express.

Preorders will be sent after the time specified in the product description for that item.

What if my order contains both in stock & preorders, when will they be sent?

If you order in stock items and preorder items together all items will be held until everything is in stock. If you wish them to be sent separately please place two orders; one for the in stock items and one for the preorder items.

When will I receive my parcel?

The estimated delivery time from when your package has been shipped is:

  • 1-7 working day to Australia
  • 5-10 working days to New Zealand
  • 5-15 working days to US/Canada

How much is shipping?

Freight charges depend on your delivery address and the weight of your products.

To check shipping cost please add items to your cart and update your delivery address.

If you have any queries regarding international shipping please contact us at info@alittlelacey.com.au

 

Returns policy

We want all our customers to receive the highest quality products and customer satisfaction is our number one priority.

All products must be returned in their original packaging in new condition with tags still attached. The product cannot be broken or in any other way damaged in order to obtain a refund.

Faulty Goods

If there is a fault with the product you have received or if your delivery is not identical to your order (wrong product or missing item), please contact our customer service at support@alittlelacey.com.au.  Include as many details as possible including your order number. Photos clearly showing any faults is always helpful.

If the product is in stock at the time of return we will provide a replacement product including freight back to your original order address. If the identical product is out of stock we will provide you with either a refund or a credit voucher to purchase an alternative item.

Exchanges

We are happy to exchange any item for a different size or alternative product. All shipping charges are the responsibility of the customer. Please email support to arrange an exchange.

Change of Mind

We offer a refund or exchange if you change your mind or an item does not fit as expected. You must notify us within 14 days of receipt of your order if you wish to return it for a refund.

All items must be in new condition with tags intact. Any additional postage charges are the responsibility of the customer. A $10 shipping fee will be deducted from your refund to cover the cost of your original shipment (Australian customers) even if you were eligible for free shipping in your original order we have paid to ship it out to you.

You are responsible for return freight. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products.

Where to return a product

Please note that when you return a product it is very important to include your order number as well as your name and address. Without these details we will not be able to process your refund. A detailed description of the problem is necessary.

Our return address is:

A Little Lacey

PO Box 9518

Pacific Paradise QLD 4564

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 7 days.