Orders are dispatched within 1-3 days.
Express orders are dispatched same day if ordered by 12 noon AEST or the next day if ordered after that time.
In times of our big sales orders may take longer. Please view the T&C's of the sale for more information.
We will send you tracking so please ensure your email address is correct and check your junk mail folder if you haven't received an Order Confirmation and add us to your accepted email list.
Each of our items has a size chart with garment measurements which can be found by clicking the link above the size selection boxes on each product.
We measure each garment to ensure the best fit. if you click the size chart link on the product page there are instructions on how to measure your child. Please contact us via the chat button for sizing assistance anytime.
Due to the volume of orders we cannot make changes to any orders once placed. Please check your items carefully before ordering.
Please check your junk email folder for our notification emails. Please log into your Account and check that your email address was entered correctly when placing your order before contacting us.
Order can be tracked with Australia Post here – https://auspost.com.au/mypost/track/#/search
If there is any issue with your delivery please contact the relevant shipping service to lodge an enquiry directly.
The 10% welcome discount will only apply to full priced items.
We aim to ship our orders quickly.
We are unable to cancel orders once they have been placed. Please check carefully and ask us any questions before completing for your order.
We are not responsible for overspending, errors or double ups of orders. You are able to return your order for a Store Credit if placed in error.
Please visit our Shipping and Returns page for all return policy details and to create a return.
Any extra items ordered can be returned for an exchange or Gift card. If you are short of time please contact us and we can arrange a fast exchange for you. Please see our Returns Policy for further details.
If you have not received your order within a week or it looks “stuck” in your tracking please contact the relevant shipping company for further information and assistance.
You can log into your account to check the status of your order here – My Account
Only one discount can be applied to an order.
