Shipping and Returns

30 DAY RETURNS - Exchange or Store Credit

Need a different size? Submit an online exchange and choose the size you need.

Need a new colour or style, or just want to return your order - submit a return and choose Store Credit.

Start Your Return Here

HOW TO EXCHANGE

• Submit an exchange online within 30 days of the date your order was dispatched (date of your shipping confirmation email).
• Post your return to the address provided. Postage costs are the customer's responsibility.
• Returns must be received at our PO Box within 14 days of the date you submit your return. Parcels received later than this will be returned to you at your expense.
• Once your return has been accepted you will receive an email confirmation. Returns are processed within 5 business days.
• We will automatically ship your new size with FREE STANDARD shipping and email your tracking details.
• PLEASE NOTE: We provide one exchange per order and exchanged items will not be eligible for a further exchange. You will be able to return your exchange for a Store Credit.

Kindly Note: If you choose to place a second order rather than waiting to return your first order using our exchange process, the refund for your first order will be issued as a Store Credit.

HOW TO RETURN FOR STORE CREDIT

• Submit a return online within 30 days of the date your order was dispatched (date of your shipping confirmation email).
• Post your return to the address provided. Postage costs are the customer's responsibility.
• Returns must be received at our PO Box within 14 days of the date you submit your return. Parcels received later than this will be returned to you at your expense.
• Once your return is received and accepted you will receive an email with a GIFT CARD which is valid for 12 months. Returns are processed within 5 business days.

TERMS & CONDITIONS

• All products must be returned in new condition with original tags still attached. The items cannot be worn, scented, washed, damaged, broken, contain pet hair, human hair, or be altered in any way.
• Return shipping costs are the responsibility of the customer. The goods are your responsibility until they are received by us.
• Returns received at our PO Box more than 14 days after your online return lodgement will be automatically cancelled and returned to you at your expense.
• Returns are processed within 5 business days of arrival at our warehouse.
• Change of mind includes returns for sizing and fit, colour and styling, or simply not loving an item.
• We are not responsible for overspending, errors, double ups of orders, orders being placed by another person in your household, or change of mind. If your order has not yet been processed we may be able to cancel your order and issue a Store Credit for the order amount.
• We do our very best to provide a variety of photos that represent our products as accurately as possible and in different lighting. Colour differences, lace pattern placement, and floral print placement vary for each item and are not considered to be faults if they differ from any of our photos. If you have any questions regarding colours, please contact us before placing your order.

Kindly Note: If you decide to place a second order rather than waiting to return your first order, the refund for your first order will be in the form of a Store Credit.

HOW TO RETURN - OTHER COUNTRIES

Please email support@alittlelacey.com.au to start your return. We do not provide free exchanges on international orders. You may return your items at your expense for a Store Credit within 30 days of your order being shipped.