AUSTRALIA – No delays.
OTHER COUNTRIES – Significant delays at present due to limited flights. Please allow extra time when ordering as we cannot guarantee the usual delivery times. Refunds cannot be given if items are not received on time.
We cannot provide a refund if your order does not arrive in time as this is out of our control. Australia Post and other courier companies have suspended EXPRESS POST GUARANTEES. We ship all our items very quickly and will endeavour to make sure your items arrive quickly.
| REGULAR (3-7 Business Days) | $10.00 |
| EXPRESS (1-3 Business Days) | $13.50 |
| ORDERS OVER $100 - Regular | FREE |
| ORDERS OVER $100 - Express | $10.00 |
We send with a courier or Australia Post. No signature is required.
Parcels will be left at your address if safe to do so. You may leave a note at checkout stating where you would like your parcel to be left. Our couriers usually have a drop-off point in the nearest town if you live in a remote location.
We ship worldwide. Shipping costs are calculated at checkout, if your country isn’t listed please ask us for a quote.
New Zealand
STANDARD INTERNATIONAL (8-13 Business Days) - $15.00
EXPRESS INTERNATIONAL (5-8 Business Days) - $20.00
Customs Duties and Import Duties are the responsibility of the customer. Please check with the carrier in your country to see if there will be extra costs on arrival.
Process your returns via our returns portal
Once your return has been approved please return it to the address below. Your return needs to be requested via our returns portal within 30 days of your Order Shipped date. Your return will be processed within 7 business days and you will be notified by email. Please see below for information relating to each type of return.
International Orders
All postage costs will be the responsibility of the customer. International orders can be returned within 45 days of order date due to extra shipping time.
Return Address:
A Little Lacey
PO Box 9518
Pacific Paradise QLD 4564
We do not offer refunds for change of mind. This includes any return other than a faulty item. You can request an exchange or gift card via our returns portal within 30 days of the Order Shipped date.
Please note we do not offer returns/exchanges on sale items unless deemed to be faulty.
We do not offer refunds for change of mind. This includes any return other than a faulty item. You may request an exchange or gift card within 30 days of your Order Shipped date.
Please note we do not offer returns/exchanges on sale items..
You can request an exchange via our returns portal within 30 days of when your order was shipped. If there is no alternative available you can opt to request a gift card.
Exchanges due to size or colour are classed as change of mind. We provide individual size charts for each item and endeavour to display each item as accurately as possible. Some photos are taken by photographers and may show colour variations. If you are uncertain about sizing or colour please email us for help before placing your order. Floral placement will vary with each print, we do not accept returns because of print placement.
Faults are rare as our quality control is excellent but they do happen from time to time. If your order includes a faulty item, we will either replace or refund the item once the fault has been verified. Please email details to support@alittlelacey.com.au within 7 days of receiving your order and include photos of the fault.
We are all human and mistakes happen (not often, we promise). If you receive an incorrect item in your order, please email details to support@alittlelacey.com.au within 7 days of receiving your order. We will ship the correct item to you immediately and pay for the return shipping of the item received incorrectly.
Orders may be cancelled within 3 hours of being placed in our system, and only if the order has not yet been processed; meaning our team has not yet packed your order and/or created a shipping label.
Non-refundable merchant payment processing fees will be deducted from your refund amount. Our warehouse team pick and pack the orders very quickly to ensure you receive your products in the shortest time. Please email support@alittlelacey.com.au to request a cancellation.
