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Shipping Information

Australian & Worldwide Shipping Details

Dispatch Timeframes

Orders ship Monday–Friday within 1–3 business days from our warehouse in Sunshine Coast, Queensland.
Note: Delays may occur during sale periods.

🚀 Priority Express Shipping – Orders are packed and shipped first. Ideal for urgent orders or special events.

📦 Parcel Delivery – Left at your address if safe. No signature required.

Shipping Costs

Australia

  • Regular: $10 | Free over $150 | 4–10 business days
  • Express: $15 | 1–4 business days

Note: WA, NT & rural areas may take longer

New Zealand

  • Standard: $15 AUD | Free over $150 AUD | 5–12 business days
  • Express: $20 AUD | 3–7 business days

US / Canada

  • Standard: $14 AUD (~$10 USD) | 6–12 business days
  • Express: $20 AUD (~$15 USD) | 4–7 business days*
International Shipping - Other Countries

International Shipping & Customs

We ship worldwide! Shipping costs are calculated at checkout. If your country isn’t listed, contact us for a quote.

Import Duties & Taxes
Customs duties and import taxes are the customer’s responsibility. Check with your local carrier for any extra costs upon arrival.

Before purchasing, review your country’s import regulations to avoid unexpected fees.

International Shipping Rates

UK & Ireland

  • Standard (6–12 business days): $20 AUD (~£10 GBP)
  • Express (4–7 business days): $30 AUD (~£15 GBP)

Singapore & Hong Kong

  • Standard (6–10 business days): $20 AUD
  • Express (4–7 business days): $30 AUD

🌍 Rest of the World

  • Standard (7–15 business days): $20 AUD
  • Express (6–9 business days): $35 AUD

Shipping times may vary by location. For unlisted countries, contact us for a quote.

Returns Policy

Australian & New Zealand Returns

Return Options
  • Returns are accepted for a size exchange or store credit within 30 days of dispatch. Refunds are not available.
  • Exchanges are for a different size of the same item you ordered. If you would prefer a different style or colour, store credit will be issued.

How to Return – Australia & NZ
  1. Submit a return request online within 30 days of dispatch.
  2. Return shipping is your responsibility. Returns must arrive within 14 days of approval, or they will be sent back at your expense.
  3. We provide free regular shipping for one exchange per order.
  4. Processing time: please allow 3-5 business days once we receive your return.

Important Notes
  • All returns must meet the conditions below and you must include proof of purchase in your return parcel.
  • Returns can only be accepted at the PO Box address provided.
  • If you place a second order due to time constraints, the refund for your first order will be store credit.
Return Conditions
  • Items must be unused, unwashed, undamaged, and have original tags attached.
  • No pet/human hair, scents, stains, or alterations of any kind.
  • Returns due to sizing, fit, colour, or styling preferences are considered change of mind.
  • We are not responsible for duplicate orders, incorrect purchases, or orders placed by another household member.
  • Slight variations in colour, lace pattern, or floral print placement are normal and not considered faults. Contact us before ordering if you need clarification.

International Returns - Other Countries

To start your return, email support@alittlelacey.com.au. International orders are not eligible for free exchanges. You may return items at your expense for store credit within 30 days of shipment.

Sale Items

Items in the Sale Category or any Sale sub-category are FINAL SALE and cannot be returned or exchanged unless found faulty under Australian Consumer Law.

Full priced items purchased with an automatic discount code (eg. Sitewide 20% Off Sale) remain eligible for return.

Order Cancellations

Our warehouse team processes orders quickly to ensure fast delivery. Once an order is processed, it cannot be cancelled, so please review your order carefully and reach out with any questions before completing your purchase. We are not responsible for overspending, duplicate orders, errors, or change of mind.

If your order has not yet been processed, we may be able to cancel it and issue store credit for the order amount. A 5% cancellation fee may apply to cover processing costs for any cancelled order.

Faulty Item Received

Please inspect your order upon arrival and notify us at support@alittlelacey.com.au within 7 days of delivery of any faults. Please include clear photos showing the fault to speed up the process.

We apologise if you have received a faulty item. We will replace your item with the identical item as per Australian Consumer Law. If the identical item is unavailable we will either refund you or replace with an item of your choice to the same value, once the fault has been verified. We are unable to change the size if your item is faulty.

Please post back your faulty item promptly (within 7 days) in order to be eligible for an exchange or refund.

Incorrect Item Received

We’re sorry for the mix-up! While rare, mistakes can happen. Please inspect your order upon arrival and notify us at support@alittlelacey.com.au within 5 days of delivery.

We will provide a pre-paid return label for you to send the item back. Once your parcel has been lodged with the postal carrier, we will ship the correct item to you.

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