All orders are shipped with Australia Post. Parcels will be left at your address if safe to do so or a card will be left for collection. Orders over $250 may require a signature upon delivery. We can ship to your street address, PO Boxes or Parcel Lockers.
AUSTRALIAN SHIPPING PRICES
Orders Under $120
Regular Post - $10.00
Express Post - $15.00
Ordes Over $120
Regular Post - FREE
Express Post - $9.00
DISPATCH & DELIVERY
Express Post (1-3 business days) - orders are shipped the same day if ordered by midday AEST.
Regular Post (3-10 business days) - orders are shipped within 1-3 business days. This may be longer duirng our large sales and public holidays.
WA, NT and rural deliveries may take extra time. We strongly recommend express post if you are needing your order for an upcoming event.We ship worldwide. Shipping costs are calculated at checkout, if your country isn’t listed please ask us for a quote.
Import Duties & Taxes
Customs Duties and Import Duties are the responsibility of the customer. Please check with the carrier in your country to see if there will be extra costs on arrival. All additional fees and charges are the responsibility of the customer. Please check the regulations in your country before purchasing.
New Zealand
STANDARD INTERNATIONAL (8-13 Business Days) - $15.00
EXPRESS INTERNATIONAL (5-8 Business Days) - $20.00
United States/Canada
STANDARD INTERNATIONAL (10-27 Business Days) - $20.00
EXPRESS INTERNATIONAL (7-10 Business Days) - $35.00
UK/Ireland
STANDARD INTERNATIONAL (10-27 Business Days) - $25.00
EXPRESS INTERNATIONAL (7-10 Business Days) - $35.00
Rest of the world
STANDARD INTERNATIONAL (10-27 Business Days) - $25.00
EXPRESS INTERNATIONAL (7-10 Business Days) - $35.00
Process your returns via our returns portal
Full priced items may be returned within 30 days of your order being shipped. You can choose an exchange of size of the identical item, or a Store Credit.
If you wish to exchange any items, please lodge a return through our Returns Portal. If you choose to place a second order the refund for your first order will be in the form of a Store Credit.
All returns must be received at our PO Box within 14 days of your return request.
All return postage costs are the responsibility of the customer.
Your return will be processed within 3 business days and we will notify you by email.
Please see below for more information relating to each type of return.
International Returns
Please email support@alittlelacey.com.au for a return.
Return Address:
The return address is available in our Returns Portal once you have lodged you return request.
Start your return here within 30 days of your shipping notification - returns portal
Change of mind includes any return other than a faulty item including change of size or colour, or simply not loving an item. We offer an exchange of size or Store Credit if you change you mind or return your purchase.
Your exchange will be shipped back to you with FREE REGULAR shipping within Australia and NZ. This applies to one exchange per order. If you need EXPRESS shipping please include a self addressed express post satchel. The cost of posting your items back for a return or exchange are the customer's responsibility.
If you are short of time please contact us and we will do our best to expedite a fast exchange.
Size guides for each product can be found on the product page by clicking the Size Guide link. Please message us if you need help with sizes or colours, we are always very happy to take a look and give our recommendations.
Sale items cannot be exchanged or returned unless deemed to be faulty.
We aim for the best quality but faults can happen!
In the unlikely event your order includes a faulty item, we will replace with the identical item as per Australian Consumer Law. If the identical item is unavailable we will either refund you or replace with an item of your choice to the same value, once the fault has been verified.
Please inspect your order upon arrival and notifiy us at support@alittlelacey.com.au within 7 days of delivery of any faults. Please include photos of the fault to speed up the process.
Faulty items need to be received by us within 14 days of your return label being issued in order to be eligible for an exchange or refund.
We are all human and mistakes happen (not often, we promise). If you receive an incorrect item in your order, please email details to support@alittlelacey.com.au within 7 days of receiving your order. We will email you a paid shipping label to return your item. Once your parcel has been lodged with the postal carrier, we will ship the correct item to you.
Our warehouse team pick and pack the orders very quickly to ensure you receive your products in the shortest time. All order cancellation requests must be emailed to support@alittlelacey.com.au.
Orders may be cancelled only if processing has not yet begun. During busy periods and sales it may not be possible to cancel your order.
If we are able to cancel your order, non-refundable merchant payment processing fees will be deducted from your refund amount.
Please note: Sale items cannot be exchanged or returned unless deemed to be faulty as per Australian Consumer Law.
