Shipping and Returns

30 DAY RETURNS for an Exchange of Size or Store Credit

We take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase, need to change sizes or you would like to return for another reason, please see the information below.

We do not provide refunds but we happily accept exchanges for a different size of the item you purchased, or will provide a Store Credit if you wish to return your order or change to another colour/style. Simply lodge a return online within 30 days of your order being dispatched.

How to Make a Return

1. Submit a RETURN online within 30 days of your order dispatch date. Start Your Return Here
2. Pack and post your return with your Return # and Order Number. Return postage costs are the customer's responsibility.
3. Returns must be received within 14 days of the date you submitted your return. Returns received after this date will be cancelled and the items returned to you at your expense.
4. If you choose STORE CREDIT you will receive an email with an electronic gift card (Valid for 12 months)
5. If you choose EXCHANGE we will ship your new size with FREE STANDARD shipping.
6. Please allow 3-5 business days for processing once your return has been received by us.

We allow one exchange per order. The exchanged items will not be eligible for a further exchange.

If you place a 2nd order due to time constraints, the refund for your first order will be issued as a Store Credit. We do not provide refunds and each order is subject to our returns policy.

Items Not Eligible to Return

• Hair accessories including all bows, headpieces, hairclips, combs and flower crowns (due to health & safety)
• Items purchased as SECONDS
• Items purchased in a SAMPLE SALE.
• Final Sale Items (this includes all items in the SALE CATEGORY)

Terms & Conditons of All Returns

• All products must be returned in new condition with original tags still attached. The items cannot be worn, scented, washed, damaged, contain pet or human hair, or be altered in any way.
• Return shipping costs are the responsibility of the customer. The goods are your responsibility until they are received by us.
• Change of mind includes returns for sizing and fit, colour and styling, or simply not loving an item.
• We are not responsible for overspending, errors, double ups of orders, orders being placed by another person in your household, or change of mind. If your order has not yet been processed we may be able to cancel your order and issue a Store Credit for the order amount.
• We do our very best to represent our products as accurately as possible. Colour differences, lace pattern placement, and floral print placement vary for each item and are not considered to be faults if they differ from any of our photos. If you have any questions regarding colours, please contact us before placing your order.
• Exchanges are only able to be processed for changing to another size, if you require a different style please choose store credit and place a new order once your store gift card is received.
• KINDLY NOTE: If you decide to place a second order due to time constraints, the refund for your first order will be issued as a Store Credit. We do not provide refunds.

How to Return - Other Countries

Please email support@alittlelacey.com.au to start your return. We do not provide free exchanges on international orders. You may return your items at your expense for a Store Credit within 30 days of your order being shipped.