Orders are dispatched Monday to Friday within 1–3 business days from our Sunshine Coast, QLD warehouse.
| Priority Express | Order before 12 pm AEST for same-day dispatch. This is a priority packing service and does not guarantee same-day delivery. |
| Parcel Delivery | Parcels may be left in a safe place if available. No signature is required. |
| Service | Cost | Estimated Delivery |
|---|---|---|
| Free Shipping | Free on orders over $150 | 3–7 business days from dispatch* |
| Regular Post | $10.95 | 3–7 business days from dispatch* |
| Express Post | $15.00 | 1–4 business days from dispatch* |
| Priority Express | $18.00 | Same-day dispatch if ordered before 12 pm AEST. Delivery follows Express Post timeframes* |
During sale periods, dispatch may take a little longer.
*Delivery may take longer for WA, NT and rural areas.
| Service | Cost | Estimated Delivery |
|---|---|---|
| Free Shipping | Free on orders over $150 AUD | 5–12 business days |
| Standard Post | $15 AUD | 5–12 business days |
| International Express | $20 AUD | 3–7 business days |
Please note: for upcoming events, we strongly recommend International Express for faster delivery.
All duties and import tariffs are included in our price and collected by Australia Post. No surprise fees on delivery. The checkout price is final.
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Post | $14 AUD (~$10 USD) | 6–12 business days |
| International Express | $20 AUD (~$15 USD) | 4–7 business days* |
Please note: for upcoming events, we strongly recommend International Express for faster delivery.
Import duties and taxes may be payable on delivery and are the responsibility of the customer. The checkout price does not include any fees charged by Canadian customs or your local delivery provider.
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Post | $20 AUD | 8–14 business days |
| International Express | $30 AUD | 5–10 business days* |
Please note: for upcoming events, we strongly recommend International Express for faster delivery.
We ship worldwide. Shipping costs are calculated at checkout. If your country is not listed, please contact us for a quote.
Customs duties and import taxes are the responsibility of the customer. We recommend checking with your local customs office or delivery provider before ordering to avoid any unexpected fees.
| Region | Service | Estimated Delivery |
|---|---|---|
| UK & Ireland | Standard: $20 AUD (~£10 GBP) | 6–12 business days |
| UK & Ireland | Express: $30 AUD (~£15 GBP) | 4–7 business days |
| Singapore & Hong Kong | Standard: $20 AUD | 6–10 business days |
| Singapore & Hong Kong | Express: $30 AUD | 4–7 business days |
| Rest of the World | Standard: $20 AUD | 7–15 business days |
| Rest of the World | Express: $35 AUD | 6–9 business days |
Please note: for upcoming events, we strongly recommend International Express for faster delivery.
Shipping times may vary by location. If your country is not listed, please contact us for a quote.
We want you to feel happy with your purchase and are here to help if something is not quite right.
For Australia and New Zealand, please lodge your change-of-mind return request within 30 calendar days of your order date.
The timeframes, eligibility rules and condition requirements below apply to change-of-mind returns only. They do not limit your rights under Australian Consumer Law or any other applicable consumer law, including where an item is faulty or incorrectly supplied.
Full-priced items: Eligible for a direct size exchange or store credit, subject to the exclusions below and our return conditions and exchange rules.
Sale items: Eligible for store credit only, subject to the exclusions below and our return conditions.
Final sale items: Not eligible for change-of-mind returns or exchanges.
Hair accessories and earrings: Not eligible for change-of-mind returns or exchanges for hygiene reasons.
Sample packs and seconds: Not eligible for change-of-mind returns or exchanges.
These exclusions do not affect your rights under Australian Consumer Law or any other applicable consumer law.
We do not offer refunds for change of mind.
Once your return request is approved, we will email your return instructions. Your parcel must be lodged with a postal carrier within seven calendar days of the approval email. Creating a return request or purchasing a shipping label does not count as posting your parcel. Please keep your lodgement receipt.
Returns posted after this deadline will not be accepted for change of mind unless we have agreed to an extension in writing. Postal delays will not affect eligibility where your receipt shows that you posted within the required timeframe.
You are responsible for return postage for change-of-mind returns. Please allow 2–4 business days for processing once your return reaches our warehouse.
If you cannot use the returns portal, please email support@alittlelacey.com.au. If your item has a problem covered by consumer law, please contact us even if the portal says your order is outside the return window.
Items must be in brand-new, saleable condition: unworn, unwashed and unaltered, with all original tags attached and original product packaging where applicable. Please try items on carefully and keep them clean.
Change-of-mind returns may be rejected if items show signs of wear, damage, scents, stains, alterations, or pet or human hair. If an item does not meet these conditions, we will explain why and contact you about the available options and any return postage cost before sending it back to you.
These condition requirements do not apply to claims under your consumer-law rights.
For eligible full-price items, we offer one free standard-post size-exchange shipment per original order to Australia or New Zealand. You pay the postage to return the original item to us. If you need to exchange more than one item from the same order, please include them in the same request.
Exchanges are for the same style and colour in another size and depend on stock availability. If the requested size is unavailable, we will offer store credit. For a different style or colour, please choose store credit and place a new order.
If your exchanged item still isn’t suitable, you can request a return for store credit within 30 calendar days of receiving it, provided it meets the change-of-mind conditions. A second free exchange shipment is not included.
Purchases made using return credit follow the same return eligibility rules as other purchases. Paying with return credit does not make an item final sale. Return postage for change of mind remains your responsibility.
Store credit is based on the amount paid for the eligible returned item, after any discount. Original delivery charges are not included in change-of-mind credit.
We email your credit code and expiry date. Return credit is valid for 12 months from the date of issue and can be used across multiple purchases until the balance is used. Change-of-mind credit cannot be exchanged for cash. This does not replace a refund you are entitled to under consumer law.
If you place a new order before your return is processed, that does not change the return remedy for the original order.
Please begin your return by emailing support@alittlelacey.com.au within 14 days of delivery.
For international orders, free exchanges are not offered. Eligible items may be returned at your expense for store credit.
Please check your order carefully before completing checkout. We do not accept change-of-mind cancellations once an order has been placed, including duplicate orders or mistakes in size, colour or payment method.
If you no longer want an item, eligible purchases may be returned under our change-of-mind returns policy for a size exchange or store credit, as applicable.
If we cancel because we cannot supply your purchase, we will refund the amount paid for the cancelled goods and any associated delivery charges that must be refunded, without a cancellation fee.
We’re sorry for the mix-up. While rare, mistakes can happen. Please inspect your order on arrival and notify us at support@alittlelacey.com.au within 5 days of delivery.
We will provide a prepaid return label for the incorrect item. Once your parcel has been lodged with the postal carrier, we will send the correct item to you.
We stand by the quality of our pieces and will always resolve genuine faults in line with Australian Consumer Law.
Please inspect your order on arrival and notify us at support@alittlelacey.com.au as soon as reasonably possible if you believe an item is faulty. Even if your purchase is for a future event or gift, we strongly recommend checking it when it arrives.
If you believe your item is faulty, please lodge a request through our Returns Portal with clear photos and a brief description of the issue within 7 days of delivery, or as soon as reasonably possible after the fault is identified.
All faulty item claims are assessed in line with Australian Consumer Law. Depending on the nature of the fault, we may offer a repair, replacement, or refund where required.
If a return is required, the item must be posted back promptly after approval, generally within 7 days, so we can complete our assessment and resolution.
If you are unsure about colour, fit, sizing, or suitability for a specific event or photoshoot, we recommend contacting us before ordering so we can assist.
