How long will it take to dispatch my order?

Orders are dispatched within 1-3 days.

Express orders are dispatched same day if ordered by 12 noon AEST or the next day if ordered after that time.

In times of our big sales orders may take longer. Please view the T&C's of the sale for more information.

We will send you tracking so please ensure your email address is correct and check your junk mail folder if you haven't received an Order Confirmation and add us to your accepted email list.

Do you have a size chart?

Each of our items has a size chart with garment measurements which can be found by clicking the link above the size selection boxes on each product.

We measure each garment to ensure the best fit. if you click the size chart link on the product page there are instructions on how to measure your child. Please contact us via the chat button for sizing assistance anytime.

What if I make a mistake on my order ?

Due to the volume of orders we cannot make changes to any orders once placed. Please check your items carefully before ordering.

I can’t find my Order Confirmation or tracking email ?

Please check your junk email folder for our notification emails. Please log into your Account and check that your email address was entered correctly when placing your order before contacting us. 

How do I track my order ?

Order can be tracked with Australia Post here – https://auspost.com.au/mypost/track/#/search

If there is any issue with your delivery please contact the relevant shipping service to lodge an enquiry directly.

Can I use my signup discount on sale items?

The 10% welcome discount will only apply to full priced items.

Can I cancel my order once it has been confirmed ?

We aim to ship our orders quickly.

We are unable to cancel orders once they have been placed. Please check carefully and ask us any questions before completing for your order.

We are not responsible for overspending, errors or double ups of orders. You are able to return your order for a Store Credit if placed in error.

How do I return an order?

Please visit our Shipping and Returns page for all return policy details and to create a return.

Can I order extra dresses and send back the ones that don't fit ?

Any extra items ordered can be returned for an exchange or Gift card. If you are short of time please contact us and we can arrange a fast exchange for you. Please see our Returns Policy for further details.

My order hasn’t arrived and it has been more than a week.

If you have not received your order within a week or it looks “stuck” in your tracking please contact the relevant shipping company for further information and assistance. 

How do I log into my account ?

You can log into your account to check the status of your order here – My Account

Can I combine discount codes?

Only one discount can be applied to an order.