Updated 9/3/22

Flood/Covid Shipping Delays

Minor Delays in Flood Affected Areas

Please be patient and allow the following extra time on top of our usual shipping times.

EXPRESS - extra 1-2 days
REGULAR - extra 2-4 days
INTERNATIONAL - extra 1-2 weeks

Current Shipping Restrictions

Australia Post is not shipping to Ireland temporarily, this could change at any time.
Please check back for regular updates.

FAQs

How long will it take to despatch my order ?

In stock orders are usually shipped within 1-2 days.
Express orders are shipped the same day if ordered before 12pm AEST.
Pre-orders will be sent on the date specified in the product description for that item.

What if my order contains both in stock items and a Preorder, when will it be shipped?

If you order in stock items and preorder items in one order all items will be held until everything in your order is in stockIf you need your items to be sent separately please place two orders.

What if I make a mistake on my order ?

We may be able to amend the address or other details if your order has not yet been processed. Please email support@alittlelacey.com.au.

If you have ordered extra items we reserve the right to deduct any applicable Merchant payment processing fees from any refundable amount. We may not be able to amend your order if processing has already commenced. If your order has already been processed or shipped, you can return any extra items for a credit note. Please see our Returns Policy for further information.

You cannot amend your order by messaging us on social media.

How do I log into my account ?

You can log into your account to check the status of your order here – My Account

I can’t find my Order Confirmation or Tracking email ?

Please check your junk email folder for our notification emails. Please log into your Account and check that your email address was entered correctly when placing your order before contacting us. 

My order hasn’t arrived and it has been more than a week.

If you have not received your order within a week or it looks “stuck” in your tracking please contact the relevant shipping company for further information and assistance. 

How do I track my order ?

If you order number begins with DX it has been sent with Toll and you can track it here – https://www.mytoll.com/

All other orders can be tracked with Australia Post here – https://auspost.com.au/mypost/track/#/search

If there is any issue with your delivery please contact the relevant shipping service to lodge an enquiry directly.

Can I order extra dresses and send back the ones that don't fit ?

If you order extra items to try on or to decide which style you prefer, we will only issue a CREDIT NOTE when they are returned. This is classed as a Change of Mind return and will not be refunded. Please see our Returns Policy for further details.

We are always available and very happy to assist with sizing questions. You can send us your measurements and we will help you choose the correct sizes, or provide additional photographs of colours if needed to clarify.

How do I return an order?

Please visit our Shipping and Returns page to start a return.

Do you have a size chart?

Each of our items has a size chart either in the production description or in the photo gallery. We measure each garment to ensure the best fit. if you click the size chart link on the product page there are instructions on how to measure your child also. If you need help please feel free to contact us before ordering.

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